EMCC European Monitoring Centre on Change



Geographic Location

Country: Ireland


Sector: Administrative services
Administrative and support service activities
82.2 - Activities of call centres
Group: Vodafone

Employment Effects

Announcement Date: 27-05-2011
Planned Job Reductions min: 139
Planned Job Reductions max: 184
Type of Restructuring: Internal restructuring
Employment Effect Start: 01-08-2011

Additional Information

It has emerged that 139 jobs are to be lost and another 45 are at risk following the announcement by Vodafone Ireland that 'a portion of the existing contracted call centre operations will be moved to other locations within the Vodafone Group and to other specialist contractors in Ireland'.

Following a review of its call centre operations, Vodafone has said that 45 roles would go in Vodafone, although all impacted employees will be offered the opportunity to transfer to alternative roles within the Vodafone Group in Ireland. Also, 139 jobs will be lost in Rigney Dolphin, Vodafone's Irish call centre partner.

Vodafone said that some of its mobile data services would move to Vodafone Egypt from August of 2011. The Vodafone mobile back office will move this activity to India from October 2011. The collections operation will move to a new Irish operator.