EMCC European Monitoring Centre on Change



Geographic Location

Country: United Kingdom
Region: Falkirk; Eastern Scotland; Scotland
Location of affected unit(s): Larbert


Sector: Administrative services
Administrative and support service activities
82.20 - Activities of call centres
Number Employed: 880

Employment Effects

Announcement Date: 20-12-2019
Type of Restructuring: Business expansion
Employment Effect Start: 13-01-2020
Planned Job Creation: 120

Additional Information

Webhelp, a France-based global business process outsourcing company, has announced that it will create 120 new permanent jobs in its call centre in Larbert, Scotland. The recruitment process is already underway and the newly recruited staff will start work from 13 January 2020. The new jobs include 90 customer service and 30 sales roles. The employees will be providing services to Sky Mobile customers.

Webhelp UK was established in 2013 and it has 11 sites across the country. The company provides services to businesses in the telecommunications, media, financial services, retail, energy, and travel sectors.