EMCC European Monitoring Centre on Change

XL World

XL World

Geographic Location

Country: Romania
Region: Iasi; Nord-Est
Location of affected unit(s): Town Iasi, North-East Region


Sector: Administrative services
Administrative and support service activities
82.2 - Activities of call centres
Number Employed: 150
Group: XL World

Employment Effects

Announcement Date: 21-06-2007
Type of Restructuring: Business expansion
Employment Effect Start: 30-06-2007
Foreseen End Date: 31-12-2007
Planned Job Creation: 200

Additional Information

In August 2006, the British outsourcing company XL World announced the opening of the fourth service call center in Romania. During that period, XL World was operating in Romania with 450 employees in three centres, Iaşi, Cluj and Oradea; a new center was opened in September 2006 in Bacău (North East Region) and generated 150 new jobs. In June 2007, the company started developing a recruitment campaign for 270 call centre operators in Iasi, Bacau and Oradea. The highest number of the new staff (200) will be hired in Iasi (North-East Region). At present, the company has 800 employees in Romania, of which 400 hired last year. The turnover of the company was approximately EUR 3.5 million in 2006, an increase with 200% as comparing with 2005 level (EUR 1.2 million). According to the available data, there are a present 250 call centres in Romania with an increasing number of units of 20-30 per year; the necessary investment to open a new call centre with 400 employees is estimated at EUR 1 million.