Public services

Impact of digitalisation on social services

Report
Publicat
2 Aprilie 2020
pdf
Formate
Executive summary in 22 languages
Descarcă
Author(s): 
Molinuevo, Daniel

Principalele constatări

  • Evidence on the impact of digitalisation on social services is limited, in part because many of these technologies are still emerging, but there is some evidence that the automation or reduction of administrative processes allows staff to increase their productivity and to dedicate more time to care-related tasks.
Read more
  • Evidence on the impact of digitalisation on social services is limited, in part because many of these technologies are still emerging, but there is some evidence that the automation or reduction of administrative processes allows staff to increase their productivity and to dedicate more time to care-related tasks.
  • Digital technologies can achieve savings by reducing the need for more costly and intensive care, detecting fraud more effectively and ensuring that scarce resources are allocated more efficiently (for example, blockchain technology can help in the delivery and management of benefits).
  • Digital technologies can contribute to an increased sense of safety for users and have enabled older people to continue living in their own homes for longer.
  • Care provided with the aid of robots, telepresence and wearable devices can reduce the risk of contagion and ensure the continuity of care in case of quarantine, lockdown and/or social distancing.
  • Training of staff and users in the use of digital technologies is important, particularly in cases where care cannot be provided face to face or when there are sudden spikes in demand for health and social care services.
Read less

Sumar

To support the European Commission’s objective of ensuring Europe is fit for the digital age, this report examines the use of digital technologies in social services and the policies that promote digital transformation. The report explores some of the main issues involved in implementing digitaliRead more

To support the European Commission’s objective of ensuring Europe is fit for the digital age, this report examines the use of digital technologies in social services and the policies that promote digital transformation. The report explores some of the main issues involved in implementing digitalisation strategies and using digital technologies in social services, as well as some of the measures that have been put in place to overcome barriers. The overall aim is to work towards closing the knowledge gap regarding the opportunities and risks associated with technological change in this area. 

Read less

Formate

  • Report

    Number of pages: 
    46
    Reference no.: 
    EF19043
    ISBN: 
    978-92-897-2065-6
    Catalogue no.: 
    TJ-04-20-154-EN-N
    DOI: 
    10.2806/130615
    Catalogue info

    Impact of digitalisation on social services

    Author(s): 
    Molinuevo, Daniel

    Formate

    Cite this publication: 

    Eurofound (2020), Impact of digitalisation on social services, Publications Office of the European Union, Luxembourg.

  • Executive summary

    Reference no.: 
    EF19043EN1
    Catalogue info

    Impactul digitalizării asupra serviciilor sociale

    Author(s): 
    Eurofound

    Pentru a sprijini obiectivul Comisiei Europene de a se asigura că Europa este pregătită pentru era digitală, prezentul raport examinează utilizarea tehnologiilor digitale în cadrul serviciilor sociale și politicile care promovează transformarea digitală. Raportul analizează câteva dintre principalele probleme întâmpinate în punerea în practică a strategiilor de digitalizare și în utilizarea tehnologiilor digitale în cadrul serviciilor sociale, precum și câteva dintre măsurile care au fost puse în aplicare pentru a depăși barierele. Obiectivul general este acela de a acționa în direcția eliminării deficitului de cunoștințe privind oportunitățile și riscurile asociate schimbărilor tehnologice în acest domeniu.

    Available for download in 22 languages

    Descarcă
  • Tables and graphs

    Figure 1: Digitalisation in the 2018 European Semester

Cercetările efectuate înainte de retragerea Regatului Unit din Uniunea Europeană la 31 ianuarie 2020 și publicate ulterior pot include date referitoare la cele 28 de state membre ale UE. În lipsa unor indicații contrare, după această dată, cercetările vor lua în considerare numai cele 27 de state membre ale UE (UE28 minus Regatul Unit).

Acest raport prezintă rezultatele cercetărilor efectuate în februarie 2020, înainte de epidemia de COVID-19 din Europa. Din acest motiv, rezultatele nu iau în considerare epidemia.

Useful? Interesting? Tell us what you think. Hide comments

Adaugă comentariu nou