Total Quality Management (TQM) has been a leading development of the 1990s in
Britain. Surveys find that almost three-quarters of organisations claim to
have formal quality programmes, which are believed to work by increasing
employees' interest in their jobs and their understanding of how their work
contributes to organisational goals. Many of these programmes have been
introduced in the past five years. Definitions of TQM vary but its core
comprises: a focus on the customer; the improvement and inter-linking of
business processes; and continuous improvement ("Making quality critical", A
Wilkinson and H Willmott, eds, London, Routledge, 1995.).
In Greece, temporary work, especially in the form of fixed-term contracts,
constitutes a policy widespread amongst enterprises in both private and
public sectors. Although the phenomenon of temporary work has decreased
considerably in comparison with the early 1990s, when its incidence was twice
that of the EU average (18% and 9% respectively), it is still quite high
(10.5% and 11% respectively). A factor contributing to this decrease was the
decision of the Government in the course of 1990 to dismiss 50,000 temporary
public employees as part of its attempt to rationalise the functioning of the
One of Ireland's smallest banks, the Ulster Bank, is seeking to replace its
incremental-based pay system with a new performance-related reward scheme for
most of its 1,000 staff in the Republic of Ireland. The bank's proposals have
been resisted by members of the banking union, the Irish Bank Officials
Association (IBOA). They have, however, been accepted by its staff in
Northern Ireland who are part of the British industrial relations system.
On 7 May, the Dutch Government withdrew a bill that would have allowed
employers exemptions from paying the statutory national minimum wage 
(NL9702103F ). Discussions in Parliament had arrived at a political
The sabbatical leave pilot scheme, which was agreed as part of Finland's last
incomes policy agreement, has begun as planned. So far, 5,500 employees have
taken advantage of the scheme. The Ministry of Labour's target of
5,000-10,000 employees per year appears likely to be achieved.
During the 1990s, the tendencies within Italian enterprises towards a greater
participation of workers and their representatives have become more
pronounced. This has applied to direct, economic/financial and institutional
participation, and here we review recent developments, focusing on the second
and third types of participation.
In 10 sessions over the course of five months, the Metals, Mining and Energy
Workers trade union (Gewerkschaft Metall-Bergbau-Energie, GMBE) and eight
associations together comprising the metalworking sector within the
Bundessektion Industrie of the Austrian Chamber of the Economy
(Wirtschaftskammer Österreich, WKÖ) have thrashed out a collective
agreement on working time flexibilisation covering 229,000 employees (162,000
waged, 67,000 salaried) in industrial establishments. However, one of the
eight associations - Fachverband der Metallwarenindustrie- has been blocking
ratification of the deal since mid-March.
At the end of March 1997, Ericsson Telecom (part of the Swedish Ericsson
Group) workers in Norrköping learned that their employer had made a
preliminary agreement with two US companies, SCI Systems and Solectron, to
sell the production of printed circuit cards part of the business. The
company wanted the sale to take place before the summer.
On 9 April 1997, the airline company Deutsche Lufthansa AG, the Union for
Public Services, Transport and Communication (Gewerkschaft Öffentliche
Dienste, Transport und Verkehr, ÖTV) and the German Salaried Employees'
Union (Deutsche Angestelltengewerkschaft, DAG) concluded a package deal,
which ended months of industrial action. The DAG agreed to be covered by the
Lufthansa-ÖTV collective agreements signed in October 1996. Furthermore, the
deal provides for an increase in the profit-sharing bonus of DEM 100 and an
overtime pay rise for cockpit employees. From September 1997, the trade
unions have the right to terminate the wage agreements in the event that
Lufthansa does not keep special rules which were jointly established. In
addition, Lufthansa, the ÖTV and the DAG agreed on the continuation of the
existing collective agreement which maintains the status quo for cabin crew,
as well as the existing general agreement on pay grades for ground staff, for
another three years.
The European Restructuring Monitor (ERM) has reported on the employment impact of large-scale business restructuring since 2002. This publication series include the ERM reports, as well as blogs, articles and working papers on restructuring-related events in the EU27 and Norway.
Eurofound’s European Working Conditions Survey (EWCS) paints a wide-ranging picture of Europe at work across countries, occupations, sectors and age groups. This series consists of findings from the European Working Conditions Telephone Survey (EWCTS) 2021, an extraordinary edition conducted during the COVID-19 pandemic. The survey was first carried out in 1990.
This publication series gathers all overview reports on developments in working life, annual reviews in industrial relations and working conditions produced by Eurofound on the basis of national contributions from the Network of Eurofound Correspondents (NEC). Since 1997, these reports have provided overviews of the latest developments in industrial relations and working conditions across the EU and Norway. The series may include recent ad hoc articles written by members of the NEC.
Eurofound’s work on COVID-19 examines the far-reaching socioeconomic implications of the pandemic across Europe as they continue to impact living and working conditions. A key element of the research is the e-survey, launched in April 2020, with five rounds completed at different stages during 2020, 2021 and 2022. This is complemented by the inclusion of research into the ongoing effects of the pandemic in much of Eurofound’s other areas of work.
Eurofound's representativeness studies are designed to allow the European Commission to identify the ‘management and labour’ whom it must consult under article 154 of the Treaty on the Functioning of the European Union (TFEU). This series consists of studies of the representativeness of employer and worker organisations in various sectors.
This series reports on developments in minimum wage rates across the EU, including how they are set and how they have developed over time in nominal and real terms. The series explores where there are statutory minimum wages or collectively agreed minimum wages in the Member States, as well as minimum wage coverage rates by gender.
The European Working Conditions Survey (EWCS) launched in 1990 and is carried out every five years, with the latest edition in 2015. It provides an overview of trends in working conditions and quality of employment for the last 30 years. It covers issues such as employment status, working time duration and organisation, work organisation, learning and training, physical and psychosocial risk factors, health and safety, work–life balance, worker participation, earnings and financial security, work and health, and most recently also the future of work.
Eurofound’s Flagship report series 'Challenges and prospects in the EU' comprise research reports that contain the key results of multiannual research activities and incorporate findings from different related research projects. Flagship reports are the major output of each of Eurofound’s strategic areas of intervention and have as their objective to contribute to current policy debates.
Eurofound’s European Company Survey (ECS) maps and analyses company policies and practices which can have an impact on smart, sustainable and inclusive growth, as well as the development of social dialogue in companies. This series consists of outputs from the ECS 2019, the fourth edition of the survey. The survey was first carried out in 2004–2005 as the European Survey on Working Time and Work-Life Balance.
This series reports on and updates latest information on the involvement of national social partners in policymaking. The series analyses the involvement of national social partners in the implementation of policy reforms within the framework of social dialogue practices, including their involvement in elaborating the National Reform Programmes (NRPs).
Building on previous work by Eurofound, this report will investigate intergenerational dynamics over time. During the 2008 double-dip recession, worrying intergenerational divides appeared in many Member States, and while some of the economic and social impact of the COVID-19 pandemic is universal, early data suggests disparities across demographic cohorts. Eurofound will examine how different age groups may have been affected in terms of their health, labour market participation, quality of life and financial needs, both in the short term and in the long term.
The COVID-19 pandemic triggered an extraordinary level of provision of social services across the EU. Healthcare and care providers carried much of the burden and, together with essential services, played a crucial role in getting citizens through the crisis. This report explores how public services adapted to the new reality and what role was played by the digital transformation of services. The aim is to contribute to the documentation and analysis of changes in funding, delivery and use of healthcare and social services during the pandemic.
Are the policies required to meet the commitments outlined under the EU’s plan for a green transition, the Fit-for-55 package, and the associated budgetary commitments – the Green New Deal – likely to lead to positive or negative employment outcomes by 2030? What types of jobs will be created or destroyed? Will shifts in employment be skewed towards the bottom, middle or top of the job–wage distribution? This report aims to provide answers to these questions, using macro-modelled estimates of the likely impacts of these policies on the structure of employment.
This report explores the potential socio-economic implications of the transition to a climate-neutral economy on different EU regions and groups of people. It adopts a foresight approach to envision potential actions that can be taken to shape the future. After consulting with stakeholders and experts, three scenarios were developed to consider emerging economic and social inequalities at EU and regional level. The report includes policy pointers which outline measures to be taken to achieve a just transition to a sustainable, climate-neutral economy where no one is left behind.
This report explores how environmental performance has converged – or diverged – among the EU Member States since the early 2000s. With environmental goals piling up at the EU level, is it reasonable to expect Member States to adhere to this emerging EU environmental aquis? And, just as importantly, can we expect Member States to reach these goals at the same time? This report attempts to provide answers to these and other questions high on the political agenda.
This report investigates the potential individual and societal impacts of labour market insecurity, focusing on workers with non-permanent contracts, part-time and self-employed workers, and workers who perceive their job as insecure. It explores the impact of labour market insecurities on health and well-being, social exclusion, trust in people and the perception of fairness, as well as trust in institutions. Policies aimed at reducing labour market instability following the outbreak of the COVID-19 pandemic are also presented.
This report highlights the prevalence of psychosocial risks across countries, sectors and occupations during the later phase of the COVID-19 pandemic. It outlines the specific working conditions that can lead to work-related health problems. In particular, the report investigates the potential pitfalls related to the expansion of telework, the role of job and income insecurity as a psychosocial risk and the phenomenon of adverse social behaviour and discrimination at work. In addition, it offers policy pointers on tackling the increase in work absenteeism due to mental health problems.
This report – published every two years – covers important developments resulting from legislative reforms in collective bargaining at national or sectoral level in 2021 and 2022. It examines the average weekly working hours set by collective agreements, both across national economies and in five sectors: education, health, transport, retail and public administration.
This policy brief provides facts and figures on the working life and job quality of so-called ‘essential workers’ and is based on data from the European Working Conditions Telephone Survey (EWCTS) extraordinary edition 2021. It will define various subgroups of essential workers, describe the challenges they face and outline the type of responses provided, or being developed, to address those challenges.
This policy brief aims to contribute to the effective monitoring and evaluation of the European Child Guarantee. Progress at EU level is measured by a monitoring framework which monitors the key areas of the European Child Guarantee: early childhood education and care; education, including school-based activities and at least one healthy meal each school day; healthcare; healthy nutrition; and adequate housing. The policy brief explores trends and disparities in these areas using a convergence analysis, which tracks any disparities among EU Member States.