Digitalisation of work and resistance

Workplace tracking, monitoring and surveillance are in the ascendant. This chapter looks at everyday forms of resistance and evidence of dissatisfaction emerging in the context of digitalisation in workplaces via first-hand accounts from workers in warehouses, offices and gig economy work; and examples of trade union responses. Workers’ concrete labour is now increasingly subject to abstraction and extraction as new ways to measure our previously unseen labour become apparent and more subject to commodification in the process. In warehouse and factory work, accountability is transferred to workers but data not transparent. In professional workplaces, a new employer prescription reduces any possibility for negativity and workplace dissent by highlighting wellbeing. But the outcome is the same: intensified control mechanisms over workers.

Resource

Access the Research publication

Digitalisation of work and resistance
Moore, P., Akhtar, P. and Upchurch, M. (2017), Digitalisation of work and resistance, (eds.) Moore, P., Upchurch, M. and Whittaker, X., in Humans and Machines at work, series Dynamics of Virtual Work, Palgrave Macmillan, Cham

Metadata

  • Research publication
  • Other
  • Yes
  • no specific sector focus
  • autonomy and control
  • English
  • Palgrave Macmillan (Publisher)
  • Qualitative research
  • 2017
  • Subscription
Disclaimer  —  Eurofound aims to keep the information in this database up to date and accurate. If errors are brought to our attention, we will try to correct them. However, Eurofound bears no responsibility or liability whatsoever with regard to the accuracy or content of this database or of external links over which Eurofound services have no control and for which Eurofound assumes no responsibility.