Working conditions

Working conditions of service and sales workersForthcoming

Policy brief
Planned publication date
September 2020


Workers dealing with clients have to handle specific emotional challenges known in the literature as emotional labour. However, the group of client workers is heterogeneous, and at least two categories can be clearly distinguished: those who directly deal with clients in their workplace and those who visit clients. While the first groups mainly consists of sales workers, teaching professionals, and personal service and care workers, the second group is more widespread in terms of occupations and includes, for instance, F8 consultants, lawyers and mobile plant operators. The policy brief outlines the job quality of both groups compared to the overall workforce and looks into specific aspects and outcomes of client work.

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