Organisational background   The Ermes Group, the largest and most diverse retail organisation in Cyprus, invests in the training and qualification of its staff. It considers its older staff members to be valuable assets in creating good quality retail service. Older staff have many opportunities for promotion and they also act as mentors to the younger staff.

  Organisational background   British American Tobacco (BAT) emphasises non-discrimination in its company policy. Its need for downsizing was achieved by giving support to older workers in redeployment.

  Organisational background  

  Organisational background   Heritage Malta is a national government agency, which was created by the state to improve the country’s cultural services. In operation since 1 January 2003, the organisation is committed to the management and promotion of Malta’s traditional cultural heritage. The agency’s head office is located in the capital city Valetta on the country’s east coast. Its mission is to ensure that those elements of cultural heritage entrusted to it are protected and made accessible to the public.