Public services

Impact of digitalisation on social services

Report
Publicerad
2 april 2020
pdf
Format
Executive summary in 22 languages
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Författare: 
Molinuevo, Daniel

Resultat

  • Evidence on the impact of digitalisation on social services is limited, in part because many of these technologies are still emerging, but there is some evidence that the automation or reduction of administrative processes allows staff to increase their productivity and to dedicate more time to care-related tasks.
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  • Evidence on the impact of digitalisation on social services is limited, in part because many of these technologies are still emerging, but there is some evidence that the automation or reduction of administrative processes allows staff to increase their productivity and to dedicate more time to care-related tasks.
  • Digital technologies can achieve savings by reducing the need for more costly and intensive care, detecting fraud more effectively and ensuring that scarce resources are allocated more efficiently (for example, blockchain technology can help in the delivery and management of benefits).
  • Digital technologies can contribute to an increased sense of safety for users and have enabled older people to continue living in their own homes for longer.
  • Care provided with the aid of robots, telepresence and wearable devices can reduce the risk of contagion and ensure the continuity of care in case of quarantine, lockdown and/or social distancing.
  • Training of staff and users in the use of digital technologies is important, particularly in cases where care cannot be provided face to face or when there are sudden spikes in demand for health and social care services.
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Sammanfattning

To support the European Commission’s objective of ensuring Europe is fit for the digital age, this report examines the use of digital technologies in social services and the policies that promote digital transformation. The report explores some of the main issues involved in implementing digitaliRead more

To support the European Commission’s objective of ensuring Europe is fit for the digital age, this report examines the use of digital technologies in social services and the policies that promote digital transformation. The report explores some of the main issues involved in implementing digitalisation strategies and using digital technologies in social services, as well as some of the measures that have been put in place to overcome barriers. The overall aim is to work towards closing the knowledge gap regarding the opportunities and risks associated with technological change in this area. 

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Format

  • Rapport

    Antal sidor: 
    46
    Referensnummer: 
    EF19043
    ISBN: 
    978-92-897-2065-6
    Katalognummer: 
    TJ-04-20-154-EN-N
    DOI: 
    10.2806/130615
    Catalogue info

    Impact of digitalisation on social services

    Författare: 
    Molinuevo, Daniel

    Format

    Citera denna publikation: 

    Eurofound (2020), Impact of digitalisation on social services, Publications Office of the European Union, Luxembourg.

  • Executive summary

    Referensnummer: 
    EF19043EN1
    Catalogue info

    Digitaliseringens inverkan på sociala tjänster

    Författare: 
    Eurofound

    I denna rapport undersöks användningen av digital teknik inom sociala tjänster och strategier som främjar digital omvandling, och detta i syfte att stödja Europeiska kommissionens mål, dvs. att säkerställa att Europa är rustat för den digitala tidsåldern. I rapporten undersöks några av de viktigaste frågorna i samband med genomförandet av digitaliseringsstrategier och användningen av digital teknik inom sociala tjänster, liksom några av de åtgärder som har vidtagits för att undanröja hinder. Det övergripande syftet är att arbeta för att minska kunskapsklyftan när det gäller möjligheter och risker förknippade med den tekniska utvecklingen inom detta område.

    Finns för nedladdning på 22 språk

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  • Tables and graphs

    Figure 1: Digitalisation in the 2018 European Semester

Forskning som genomfördes före Förenade kungarikets utträde ur Europeiska unionen den 31 januari 2020, men som offentliggjordes efter detta datum, kan omfatta uppgifter om EU:s 28 medlemsstater. Efter detta datum tar forskningen endast hänsyn till de 27 EU-medlemsstaterna (EU-28 minus Förenade kungariket), om inget annat anges.

I denna rapport presenteras resultaten från forskning som genomförts före covid-19-utbrottet i Europa i februari 2019. Därför beaktas inte utbrottet i resultaten.

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