Towards a qualitative dialogue in industrial relations

In February 2002, the European Industrial Relations Observatory (EIRO) completed its fifth year of recording and analysing key developments in industrial relations across the European Union and Norway. The emphasis of this study is on collective bargaining and dialogue between the social partners, rather than on labour law or government initiatives. This booklet focuses on five main themes: lifelong learning; equality, diversity and non-discrimination; health and safety at work; flexibility and the work-life balance; and social dialogue and worker involvement.