Codes of conduct and international framework agreements: New forms of governance at company level - Case study: Telefónica

This case study provides an overview of the international framework agreement reached between the global telecommunications group Telefónica and Union Network International (UNI). Referred to as the UNI–Telefónica Code of Conduct, the agreement was first reached in March 2001 and further revised in December 2007. The report also profiles Telefónica as a company and presents the industrial relations context. The case study is based on an interview which was conducted in March 2008 with a UNI representative who was involved in the UNI–Telefónica Code of Conduct.