EMCC European Monitoring Centre on Change

Emerald Contact Centre

Emerald Contact Centre

Geographic Location

Country: Ireland
Region: South-East (IRL); Southern and Eastern
Location of affected unit(s): Waterford


Sector: Administrative services
Administrative and support service activities
82.20 - Activities of call centres
Number Employed: 140

Employment Effects

Announcement Date: 13-09-2019
Type of Restructuring: Business expansion
Employment Effect Start: 13-09-2019
Foreseen End Date: 31-12-2021
Planned Job Creation: 200

Additional Information

Call centre and support services company Emerald Contact Centre announced the creation of 200 new jobs in its Waterford base. The job creation aims at recruiting agents speaking English, Spanish, Portuguese, German or French. The first 50 employees are expected to be hired by the end of 2019, with the remaining 150 due to be hired by 2021. The job creation is a measure supported by IDA Ireland.

The company provides customer care and sales support to global financial, health and travel publications. Established in 2015, it is a sister company of US-based TCC Maryland.