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Last updated: 19 June 2026

Platform work

Platform work is the matching of demand and supply of paid work through an online platform using an algorithm. Three parties are involved in the matching process: the client demanding work, the platform’s algorithm which manages the assignment and the person who provides the work through the platform. It is work based on the performance of individual tasks or projects rather than a continuous employment relationship. Platform work is highly heterogeneous and can be classified into four distinct types based on the format of provision, either online or on-location, and the level of algorithmic control, which is either determined (rigidly monitored with low worker autonomy) or negotiated (flexible, facilitating client-worker connection with higher worker autonomy).

Find the latest content on this topic below.

28 May 2026
Online platform work in the European Union: Implications for working conditions and access to information
This digital story presents headline findings on the working conditions and information needs of online platform workers across key areas: Who platform workers are; Where they operate geographically; Their working conditions and earnings; How algorithmic management impacts their work; Information needs about rights and protecting workers in the digital economy.
Dragoș Adăscăliței+3
Digital story
28 May 2026
Online platform work in the European Union: Implications for working conditions and access to information
This report analyses the working conditions and information needs of online platform workers based on a survey of 3 830 workers across 15 EU Member States. Unlike existing research focused on on-location platform work, this study examines workers who provide services entirely online. The findings reveal a workforce that is predominantly male, of prime working age and highly educated, primarily delivering skilled professional services rather than microtasks.
Dragoș Adăscăliței+3
Research report
30 April 2026
AI, algorithmic management and the transformation of society, work, and employment – exploring the concepts
Building on Eurofound’s established conceptual framework of the digital age, this concept paper examines how the unfolding artificial intelligence wave is set to transform not only the world of work and employment, but also the wider fabric of society, from the delivery and quality of public services to the production, dissemination and governance of information. The analysis is guided by four vectors of change – automation, augmentation, digitisation and platformisation – identified as the central drivers shaping this transformation. The concepts presented in this paper will inform Eurofound’s future research on artificial intelligence and algorithmic management.
Sara Riso+3
Eurofound research paper

  • While small in scale, platform work has been dynamically developing in the past 15 years and is expected to continue doing so in the future, especially regarding the delivery of online tasks. Extending the knowledge base and generating reliable estimates on an ongoing basis will help to inform policymaking in this area.

  • Platform work is a heterogeneous phenomenon. Different types of platform work result in different effects on employment and working conditions of platform workers.

  • The potential misclassification of workers providing services on platforms was identified as one main area of concern and addressed through the Platform Work Directive (Directive (EU) 2024/2831). EU Member States are faced with the challenge of transposing this directive into national legislation to address these issues of misclassification and update existing employment protection regulations.

  • Issues that are specific to platform work relate to, for example, transparency of algorithmic management and control, fairness and portability of ratings, cross-border aspects, subcontractor chain liability, and the right to collective bargaining.

  • While it is important to discuss the challenges related to platform work, the opportunities inherent in this employment form and business models should also be acknowledged. Examples refer to the potential contribution of platform work to labour market integration of disadvantaged groups, flexibility to organise work, access to a large client base and generation of additional income especially during economic downturns. However, evidence is still needed about how these opportunities are realised and how they vary for each type of platform work.

  • Empirical assessments of platform work should aim to give an accurate and up-to-date picture of the economy revolving around online platforms. These should investigate the different ramifications of platform work touching on a variety of policy areas, including business competition, tax evasion, social protection, algorithmic management and consumer protection.

  • Management practices dominant in the platform economy are increasingly used in the broader economy. The use of algorithmic management practices in traditional work settings is an emerging phenomenon, referred to as the ‘platformisation’ of work, which needs further research and policy attention.

Eurofound research on new forms of employment across the EU identified platform work as one of nine employment forms that are gaining increasing importance since 2010. As platform work continues to diversify, ongoing research looks at the employment and working conditions of selected types of platform work.

Eurofound also focuses on assessing the effectiveness of policy initiatives to tackle identified challenges related to platform workers’ employment and working conditions.

Key topics relate to the transparency of algorithmic management practices, the exploitation of subcontracting chains to circumvent employer responsibility, substantial amounts of unpaid hours dedicated to profile management and client acquisition, and specific psychosocial risks including deskilling and cognitive imbalance.

Working conditions and access to information

A 2025 study by Eurofound, with the support of the European Labour Authority, investigated many of these topics among some 3,830 online platform workers across 15 Member States, looking at the implications for working conditions and the information needs of this group. Read the report and accompanying digital story presenting some of the main highlights.

Fieldwork: Eurofound will continue to monitor the evolution of the platform economy through its web repository.

Regularly updated information on platform work

Eurofound's online platform work repository, aims to bring together a range of information on this subject. It includes more detail on Eurofound’s typology of platform work, a range of dossiers offering analysis and context on key issues emerging in the platform economy, as well as a range of initiatives, legislation, court rulings, collective agreements, cooperatives and administrative actions. The repository also provides specific information related to platform work and COVID-19.

Typology of platform work

Eurofound classifies platform work into four types based on how work is delivered and the degree of algorithmic control:

  1. Online, Determined – Both matching and task performance are online and location independent, covering routine tasks (such as data entry) with heavy algorithmic control and minimal worker autonomy

  2. Online, Negotiated – Both matching and task performance are online and location independent, involving complex skilled tasks (such as software development, design) where algorithms primarily facilitate matching and workers and clients retain more decisional power

  3. On-Location, Determined – Matched online but performed in a specific location (such as delivery, transport), with algorithms automatically assigning tasks and little autonomy for workers

  4. On-Location, Negotiated – Matched online but performed in a physical location (such as cleaning, caregiving), with platforms providing structure but exercising less direct control over task execution

Dossiers on platform work

Eurofound's research has covered multiple different aspects of platform work, such as gender differences, consumer protection and the effect of COVID-19 on platform work, presented in the following dossiers.

Gender differences in platform work

Together with the European Institute for Gender Equality (EIGE), Eurofound has analysed the motivation of workers to engage in platform work, with a special focus on gender differences.

Background

In its Communication on building a strong social Europe for just transitions, the Commission highlighted the need for improved working conditions of platform workers. This objective was subsequently reflected in the Commission’s New industrial strategy for Europe, presented on 10 March 2020, and in the Action plan on the European Pillar of Social Rights, adopted on 5 March 2021.

Following the Commission’s proposal of 9 December 2021, the EU adopted Directive (EU) 2024/2831 on improving working conditions of platform workers on 23 October 2024. The directive entered into force on 1 December 2024 and must be transposed by Member States by 2 December 2026.

The directive aims to:

  • facilitate the determination of the correct employment status of persons performing platform work

  • promote transparency, fairness, human oversight, safety and accountability in algorithmic management

  • improve transparency concerning platform work, including in cross-border situations

Alongside its proposal for the directive, the Commission launched a consultation concerning the application of EU competition law to collective agreements of solo self-employed persons. The Commission adopted the guidelines in September 2022.

The directive forms part of a broader EU framework around platform work. This includes Regulation (EU) 2019/1150 on platform-to-business relations, which aims to create a fair, transparent and predictable business environment for smaller businesses and traders using online platforms; Directive 2019/1152 on transparent and predictable working conditions which also covers platform work; and the 2019 Council Recommendation on access to social protection for workers and the self-employed, including reference to platform workers.

This is a selection of the most important outputs for this topic.

Researchers at Eurofound provide expert insights and can be contacted for questions or media requests.

Cesira Urzì Brancati

Research officer
Employment research

Cesira Urzì Brancati is a research officer in the Employment unit at Eurofound. Her research interests include the impact of technology on employment and the digitalisation of work, with a focus on digital labour platforms, digital surveillance and algorithmic management. She specialises in microeconometrics, questionnaire design and survey data analysis. Before joining Eurofound in 2024, Cesira worked at the European Commission Joint Research Centre in Seville, at the International Longevity Centre in London, at the University of Modena and Reggio Emilia, and at the University of Turin. She holds a Master’s degree and a PhD in International Economics from the University of Tor Vergata, in Rome.

Dragoș Adăscăliței

Research officer
Employment research

Dragoș Adăscăliței is a research officer in the Employment unit at Eurofound. His current research focuses on topics related to the future of work, including the impact of artificial intelligence on jobs, the consequences of automation for employment and regulatory issues surrounding platform work. He is also a regular contributor to comparative projects monitoring structural changes in European labour markets. Prior to joining Eurofound, he was a lecturer in Employment Relations at the University of Sheffield, Management School. He holds an MA in Political Science from Central European University and a PhD in Sociology from the University of Mannheim.

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