Platform work
Platform work is the matching of demand and supply of paid work through an online platform using an algorithm. Three parties are involved in the matching process: the client demanding work, the platform’s algorithm which manages the assignment and the person who provides the work through the platform. It is work based on the performance of individual tasks or projects rather than a continuous employment relationship. Platform work is highly heterogeneous and can be classified into four distinct types based on the format of provision, either online or on-location, and the level of algorithmic control, which is either determined (rigidly monitored with low worker autonomy) or negotiated (flexible, facilitating client-worker connection with higher worker autonomy).
Find the latest content on this topic below.
Online platform work in the European Union: Implications for working conditions and access to information
This digital story presents headline findings on the working conditions and information needs of online platform workers across key areas: Who platform workers are; Where they operate geographically; Their working conditions and earnings; How algorithmic management impacts their work; Information needs about rights and protecting workers in the digital economy.Online platform work in the European Union: Implications for working conditions and access to information
This report analyses the working conditions and information needs of online platform workers based on a survey of 3 830 workers across 15 EU Member States. Unlike existing research focused on on-location platform work, this study examines workers who provide services entirely online. The findings reveal a workforce that is predominantly male, of prime working age and highly educated, primarily delivering skilled professional services rather than microtasks.AI, algorithmic management and the transformation of society, work, and employment – exploring the concepts
Building on Eurofound’s established conceptual framework of the digital age, this concept paper examines how the unfolding artificial intelligence wave is set to transform not only the world of work and employment, but also the wider fabric of society, from the delivery and quality of public services to the production, dissemination and governance of information. The analysis is guided by four vectors of change – automation, augmentation, digitisation and platformisation – identified as the central drivers shaping this transformation. The concepts presented in this paper will inform Eurofound’s future research on artificial intelligence and algorithmic management.Eurofound research on new forms of employment across the EU identified platform work as one of nine employment forms that are gaining increasing importance since 2010. As platform work continues to diversify, ongoing research looks at the employment and working conditions of selected types of platform work.
Eurofound also focuses on assessing the effectiveness of policy initiatives to tackle identified challenges related to platform workers’ employment and working conditions.
Key topics relate to the transparency of algorithmic management practices, the exploitation of subcontracting chains to circumvent employer responsibility, substantial amounts of unpaid hours dedicated to profile management and client acquisition, and specific psychosocial risks including deskilling and cognitive imbalance.
In its Communication on building a strong social Europe for just transitions, the Commission highlighted the need for improved working conditions of platform workers. This objective was subsequently reflected in the Commission’s New industrial strategy for Europe, presented on 10 March 2020, and in the Action plan on the European Pillar of Social Rights, adopted on 5 March 2021.
Following the Commission’s proposal of 9 December 2021, the EU adopted Directive (EU) 2024/2831 on improving working conditions of platform workers on 23 October 2024. The directive entered into force on 1 December 2024 and must be transposed by Member States by 2 December 2026.
The directive aims to:
facilitate the determination of the correct employment status of persons performing platform work
promote transparency, fairness, human oversight, safety and accountability in algorithmic management
improve transparency concerning platform work, including in cross-border situations
Alongside its proposal for the directive, the Commission launched a consultation concerning the application of EU competition law to collective agreements of solo self-employed persons. The Commission adopted the guidelines in September 2022.
The directive forms part of a broader EU framework around platform work. This includes Regulation (EU) 2019/1150 on platform-to-business relations, which aims to create a fair, transparent and predictable business environment for smaller businesses and traders using online platforms; Directive 2019/1152 on transparent and predictable working conditions which also covers platform work; and the 2019 Council Recommendation on access to social protection for workers and the self-employed, including reference to platform workers.
This is a selection of the most important outputs for this topic.
28 May 2026
Online platform work in the European Union: Implications for working conditions and access to information
28 May 2026
Online platform work in the European Union: Implications for working conditions and access to information
12 February 2026
Algorithmic control: How digital surveillance is shaping online platform work in Europe
15 May 2023
Gender differences in motivation to engage in platform work
The rise of the platform economy during the last decade is one of the main disrupting forces for European labour markets. While standard employment remains the norm, platforms are expanding their reach and diversifying into novel business models. In doing so, they are also attracting an increasing number of women. This policy brief investigates why women are joining the platform economy and how the motivations to perform work on platforms differ between genders. It shows that while women join platforms to gain an additional income and because it allows them the flexibility to combine work with household chores or family commitments, men are driven by the opportunities provided by platforms to work globally and to expand their client base. At the same time, findings suggest that online platforms seem to provide women with a link to the labour market that can potentially prevent their withdrawal from the labour force during different life stages. These findings suggest that policy action should focus on extending working hours regulations and work–life balance measures to all platform workers, irrespective of employment status, and promote equal sharing of care responsibilities between women and men.
27 September 2022
Regulating platform work in Europe: A work in progress
2 December 2021
Initiatives to improve conditions for platform workers: Aims, methods, strengths and weaknesses
The rapid rise of the platform economy has led to a marked transformation of European labour markets, and existing regulatory frameworks and voluntary initiatives have yet to catch up. While platform work offers opportunities for workers and employers and potentially contributes to innovation, economic growth and competitiveness in the EU, it has been criticised from the beginning because of the poor employment and working conditions often experienced by workers. Accordingly, across the EU, governments, social partners, grassroots organisations and platforms have started to introduce initiatives to tackle the negative aspects of platform work. This policy brief assesses some such initiatives in the Member States and offers recommendations for further action.
24 February 2021
Charting a positive path for platform workers
15 December 2020
New forms of employment: 2020 update
Although standard employment (generally full-time and permanent) remains the dominant employment type across the EU, European labour markets are increasingly characterised by a variety of different forms. These new forms of employment involve new formal employment relationships or work patterns (linked to aspects such as place of work, working time or use of ICT) and sometimes both. This report puts the spotlight on nine innovative employment forms across the 27 EU Member States, Norway and the UK. It examines the policy frameworks of each country, as well as mapping the scale and scope of the incidence of these new forms and highlighting the main opportunities and risks associated with each form. The report concludes with some policy recommendations taking into account the future of work that will be shaped by the twin transition to the digital age and a carbon-neutral economy, as well as a new way of working due to COVID-19.
Researchers at Eurofound provide expert insights and can be contacted for questions or media requests.
Cesira Urzì Brancati
Research officerCesira Urzì Brancati is a research officer in the Employment unit at Eurofound. Her research interests include the impact of technology on employment and the digitalisation of work, with a focus on digital labour platforms, digital surveillance and algorithmic management. She specialises in microeconometrics, questionnaire design and survey data analysis. Before joining Eurofound in 2024, Cesira worked at the European Commission Joint Research Centre in Seville, at the International Longevity Centre in London, at the University of Modena and Reggio Emilia, and at the University of Turin. She holds a Master’s degree and a PhD in International Economics from the University of Tor Vergata, in Rome.
Dragoș Adăscăliței
Research officerDragoș Adăscăliței is a research officer in the Employment unit at Eurofound. His current research focuses on topics related to the future of work, including the impact of artificial intelligence on jobs, the consequences of automation for employment and regulatory issues surrounding platform work. He is also a regular contributor to comparative projects monitoring structural changes in European labour markets. Prior to joining Eurofound, he was a lecturer in Employment Relations at the University of Sheffield, Management School. He holds an MA in Political Science from Central European University and a PhD in Sociology from the University of Mannheim.
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