Calidad del empleo
La calidad del empleo complementa las medidas de cantidad de puestos de trabajo para proporcionar una evaluación de la estrategia de empleo. La calidad del empleo es un concepto multidimensional en el que diferentes agendas y disciplinas políticas enfatizan diferentes dimensiones. En la mayor parte de la investigación de Eurofound, la calidad del empleo se mide a nivel del trabajo. Incluye características del trabajo capturadas desde una perspectiva objetiva, que se pueden observar y están relacionadas con la satisfacción de las necesidades de las personas desde el trabajo. Está compuesto por todas las características del trabajo y el empleo que han demostrado tener una relación causal con la salud y el bienestar. Se incluyen las características positivas y negativas de los trabajos. Estos indicadores reflejan los recursos laborales (aspectos físicos, psicológicos, sociales u organizativos) y las demandas laborales, o los procesos que influyen en ellas.

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26 November 2025
11 November 2025
December 2025
This report documents working conditions and job quality in the Western Balkans, drawing on data from the 2021 European Working Conditions Telephone Survey. It provides new regional insights into European working conditions and aims to raise awareness among policymakers, social partners, researchers and the wider public in the region of job quality and its importance for workers’ well-being. While the region still lags behind the EU in most job quality indicators, particularly with regard to gender equality in the workplace, the report paints a complex and diverse picture of job quality across various dimensions and countries. A region-specific combination of job demands and job resources found in several dimensions of job quality highlights some common aspects of the region’s work culture. In other cases, differences are more pronounced, even between jobs and workers in culturally close countries. Despite these challenges, many jobs in the Western Balkans demonstrate remarkable resourcefulness. With the right policies, this potential can be realised more effectively.
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3 September 2025
Tendencias en la calidad del empleo: primeros hallazgos de EWCS 2024
30 June 2024
Job quality side of climate change
Workers will experience the effects of climate change in many ways: job insecurity, changes to their work tasks and responsibilities, and changes in their workplaces that may involve different work practices and the development of new activities and products. Climate change risks are associated with increased exposure to hazards, leading to lower standards of job quality, productivity loss and greater job and work insecurity. Nearly half of workers in the EU will experience profound changes in their job tasks as economies adapt to climate change and climate mitigation strategies are implemented. In addition, work is likely to change as a result of company responses to climate change. These changes in work, while increasing the vulnerability of some workers, offer opportunities to improve some dimensions of job quality. This report outlines the complex relationship between job quality and climate change, including the implication of green tasks in selected sectors.
30 January 2024
Self-employment in the EU: Job quality and developments in social protection
Ensuring greater social protection for self-employed people has been the subject of much policy debate in recent years. In 2019, the Council of the European Union adopted a recommendation on access to social protection for workers and the self-employed. Sudden reductions in income during the COVID-19 pandemic highlighted the vulnerability of many self-employed workers. Using data from the European Working Conditions Telephone Survey, this report examines the working conditions of different groups of self-employed people. It analyses measures taken at EU Member State level to better protect self-employed individuals against the risks of unemployment, workplace accidents and sickness, and presents lessons learned from measures implemented during the pandemic.
9 October 2023
Job quality of COVID-19 pandemic essential workers
During the COVID-19 pandemic, a diverse collection of workers ensured the functioning of our societies. In a time of crisis, they maintained access to healthcare, long-term care and other essential goods and services, including food, water, electricity, the internet and waste treatment. These were the COVID-19 pandemic essential, or critical, workers, many of whom risked their physical and mental health by continuing to go to work during the pandemic.
This policy brief investigates the job quality of these critical workers, making use of unique sources of information, including data from the European Working Conditions Telephone Survey 2021, data gathered by correspondents from across the Member States and interviews with EU-level social partner representatives from selected sectors. It examines the experiences of work among critical workers during the pandemic, and highlights imminent challenges to the sustainability of their work. The aim is to discover whether these workers are equipped to support society through future shocks and crises.
26 February 2021
Working conditions and sustainable work: An analysis using the job quality framework
This flagship report summarises the key findings of Eurofound’s research on working conditions conducted over the programming period 2017–2020. It maps the progress achieved since 2000 in improving working conditions and examines whether all workers have benefited equally from positive change. It highlights which groups are the most at risk of experiencing poor working conditions and being left behind. Given the changes in the world of work, emerging challenges for good job quality are identified. The report also provides evidence for measures that could lead to the further improvement of work and the achievement of fair working conditions for all in the EU. The analysis shows that, overall, job quality in the EU is improving, if slowly. Not all workers are benefiting to the same extent, however. Furthermore, gender, age and contractual status have a significant bearing on a person’s working conditions. And while digitalisation helps to address some job quality issues, it also creates new challenges. The COVID-19 pandemic has exacerbated trends, reinforcing concerns and highlighting the importance of achieving job quality for all.
2 March 2020
Gender equality at work
Gender inequality at work persists across Europe, despite the long standing attention paid and efforts made to tackle it. This Eurofound report presents a closer look at women’s and men’s working conditions, using data from Eurofound’s European Working Conditions Survey (EWCS) and complementing previous Eurofound research on, among other things, working time patterns, work–life balance and workers’ health. Beyond the general differences in the labour market, it highlights many important gaps in men’s and women’s working conditions and job quality which require specific attention. According to the EWCS data, the reduction of gender gaps in those areas showing improvement over the last 5 to 10 years remains limited. European and national strategies aimed at achieving job quality for all, that seek to mainstream gender equality, could help address persistent inequalities between men and women.
12 October 2020
European Company Survey 2019 - Workplace practices unlocking employee potential
This report is based on the fourth edition of the European Company Survey (ECS), which was carried out jointly by Eurofound and Cedefop in 2019. It describes a wide range of practices and strategies implemented by European companies in terms of work organisation, human resource management, skills use and skills development, and employee voice. The report shows how these practices are combined and how the resulting ‘bundles of practices’ are associated with two outcomes beneficial to employees and employers: workplace well-being and establishment performance.
The analysis finds that the establishments that are most likely to generate this win–win outcome are those that combine a high degree of worker autonomy, a balanced motivational strategy, a comprehensive training and learning strategy, and high levels of direct employee involvement in decision-making, as well as offering managerial support for these practices. To boost the adoption of employee-oriented practices – particularly in relation to autonomy, skills and employee involvement – managers should be offered appropriate support, as they play a key role in the decision to initiate workplace change. They are also crucial to its success, as they must continuously support the workplace practices implemented.
6 May 2019
Working conditions in a global perspective
Job quality is a major focus of policymakers around the world. For workers, the enterprises that employ them and for societies, there are benefits associated with high-quality jobs, and costs associated with poor-quality jobs. This report – the result of a pioneering project by the International Labour Organization and Eurofound – provides a comparative analysis of job quality covering approximately 1.2 billion workers in Europe, Asia and the Americas. It analyses seven dimensions of job quality: the physical environment, work intensity, working time quality, the social environment, skills and development, prospects, and earnings, finding both important differences and similarities between countries. By analysing positive and negative aspects of job quality in different countries and societies, the report provides a way to look beyond national explanations, to see how some groups of workers are affected more than others and understand the particular issues for women workers around the world – in support of evidence-based policymaking to improve job quality.
17 November 2016
Sixth European Working Conditions Survey – Overview report
Expertos en Calidad del empleo
Los investigadores de Eurofound proporcionan conocimientos expertos y se les puede contactar para preguntas o solicitudes de los medios de comunicación.
Jorge Cabrita
Senior research managerJorge Cabrita is a senior research manager in the Working Life unit. He is responsible for formulating, coordinating and managing European-wide research, and promoting the dissemination of findings in the areas of working conditions and industrial relations. His main research areas of interest include working conditions and job quality, working time and work–life balance, workers’ health and well-being, gender equality and the socioeconomic impacts of the transition to a climate-neutral economy. He is currently leading research on working time developments and on social dialogue and collective bargaining during the COVID-19 pandemic. Previously, he worked as a researcher at the Centre for Studies for Social Intervention and at the Research Centre on the Portuguese Economy of the Lisbon School of Economics, and as a trainer and consultant in the areas of strategic management, organisational communication, leadership and team building. He holds a BSc in Economics and an MSc in Socio-Organisational Systems of Economic Activity from the Lisbon School of Economics.
Agnès Parent-Thirion
Senior research managerAgnès Parent-Thirion es directora de investigación sénior en la unidad de Vida Laboral de Eurofound, encargada de la planificación, el desarrollo y la ejecución de proyectos de investigación sobre las condiciones de trabajo, en particular la Encuesta Europea sobre las Condiciones de Trabajo (EWCS) y sus análisis. Es responsable de la edición extraordinaria de la EWCS 2021 y de la preparación del cuestionario para la EWCS 2024. Sus intereses de investigación incluyen las condiciones de trabajo, la calidad del empleo, el seguimiento de las condiciones de trabajo, la organización del trabajo, el género, el futuro del trabajo y el tiempo. Lleva más de una década trabajando en el área de encuestas comparativas europeas, en todos los aspectos, incluido el diseño, el desarrollo de cuestionarios, el trabajo de campo, el control de calidad y el análisis. Es licenciada en economía y gestión por las universidades Paris IX Dauphine y Paris I Panthéon Sorbonne y tiene un Diploma de Postgrado en Estadística por el Trinity College de Dublín. Recientemente ha completado cursos en línea sobre inteligencia artificial: liderazgo basado en la investigación con MIT Sloan Executive Education y 'Les grand enjeux de la transition: re-ouvrir l'horizon, comprendre pour agir' con el Campus de la Transition. Antes de incorporarse a Eurofound, trabajó durante varios años en la Comisión Europea.
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