Small and medium-sized enterprises

This report aims to support European businesses in navigating the challenges of the COVID-19 pandemic. The focus is on workplace practices and features that have helped establishments across the EU to develop operational resilience while keeping employees and customers safe. The report investigates how EU establishments initially reacted to the external shock brought about by the outbreak of the pandemic and how they subsequently adapted their workplaces. It also explores the impact of the pandemic on the health and well-being of workers and how the COVID-19 outbreak and subsequent disruptions affected business operations and work organisation.

Megatrends, such as digitalisation, globalisation, demographic change and climate change, are transforming the world of work, with knock-on effects for working conditions and job quality. Against this background, this report examines working conditions and job quality from a sectoral perspective, using data from the 2015 European Working Conditions Survey (EWCS). The report first outlines the sectoral characteristics underpinning employment – economic structure, demographics, occupational level and employment status. It then goes on to focus on four main topics: changing tasks, skills, training and employability; non-standard employment and employment security; health, well-being and flexible work organisation; and employee representation and voice. Differences in working conditions arising from age, gender, occupation and education level are taken into account. According to the analysis, developing measures to address relevant issues such as skills development, job security and work intensity should be a priority for policy. The data also show that the presence of employee representation and voice is key to improving the situation of employees.

Innovation and technological advancement are natural features of developed economies, and they are necessary to maintain and improve sustainable competitiveness in an era of globalisation. However, while most innovation tends to be incremental, some has a disruptive effect on production and service provision, the labour market and social dialogue. This report discusses a selection of eight so-called ‘game-changing technologies’ (advanced robotics, additive manufacturing, the Internet of Things, electric vehicles, autonomous vehicles, industrial biotechnologies, blockchain and virtual and augmented reality). Each of these has the potential to substantially change business activities, work and employment in Europe. Looking at both the manufacturing and services sectors, this report gives an indication of how these technologies might be adopted and how they are expected to affect the labour market.