Job quality index, by critical worker group, EU, 2021

During the COVID-19 pandemic, a diverse collection of workers ensured the functioning of our societies. In a time of crisis, they maintained access to healthcare, long-term care and other essential goods and services, including food, water, electricity, the internet and waste treatment. These were the COVID-19 pandemic essential, or critical, workers, many of whom risked their physical and mental health by continuing to go to work during the pandemic.

This policy brief investigates the job quality of these critical workers, making use of unique sources of information, including data from the European Working Conditions Telephone Survey 2021, data gathered by correspondents from across the Member States and interviews with EU-level social partner representatives from selected sectors. It examines the experiences of work among critical workers during the pandemic, and highlights imminent challenges to the sustainability of their work. The aim is to discover whether these workers are equipped to support society through future shocks and crises.