European Company Survey 2019

This report explores the association between skills use and skills strategies and establishment performance, and how other workplace practices, in terms of work organisation, human resources management and employee involvement, can impact on this. It looks at how skills shortages can be addressed, at least in part, by creating an environment in which employees are facilitated and motivated to make better use of the skills they already have. This further supports the business case for a more holistic approach to management.

The COVID-19 pandemic radically reshaped workplace practices and work organisation across the EU. This report explores changes that occurred as a result of or during the COVID-19 pandemic in areas such as technological transformation, decision-making and remote working. The research sets out to learn from company experiences and measures that have proved critical to keeping businesses running. It aims to inform policymakers, employers and trade unions on how to make businesses, workplaces and workers more resilient in the face of a crisis such as COVID-19.

The economic and labour market contribution of international businesses is well recognised, but policymakers could do more to help such enterprises to develop their activities. This policy brief explores the workplace practices in export-oriented establishments that may contribute to their success. It also identifies aspects of their workplace practices that can result in ‘win–win’ outcomes, ones that are mutually beneficial for employers and employees.

L’UE soutient depuis longtemps l’innovation dans les entreprises et sur les lieux de travail. Au sortir de la crise de la COVID-19, les défis auxquels fait face l’Europe rendent le besoin d’innovation d’autant plus urgent. Le plan de relance NextGenerationEU nécessite une réorientation des activités des entreprises vers l’innovation au service de la résilience. À plus long terme, les politiques de l’UE, telles que la stratégie industrielle pour l’Europe, visent à soutenir la transition vers une économie verte et numérique.

As we leave behind the lockdowns and business disruptions of COVID-19 and enter a ‘new normal’, it is time to talk about how workplaces might be transformed to drive innovation. Some may baulk at this suggestion, as we continue to grapple with the pandemic fallout, but crises have always been a cradle for change, creating a space to reflect on the things that are not working and to find solutions to them. Innovation is critical now as Europe faces into the transition to a green and digital economy. Businesses will have to develop processes, products and business models that are compatible with a climate-neutral future. They will have to digitalise across their operations and outputs, and do so fast to stay abreast of the competition.

The COVID-19 pandemic compelled governments to take exceptional measures to monitor and control the spread of the Coronavirus. Among them was the introduction in most EU Member States of tracking apps to gather data on citizens who have contracted the virus and to trace their contacts, a measure that inevitably traded off privacy protection for effective infection prevention.

According to the dictionary, an organisation is an organised group of people with a particular purpose. To achieve this purpose, tasks are divided between the members of the group, and the task of some of those people is to manage the others. Interestingly, whereas most tasks are allocated based on competence and qualifications, the allocation of the task of managing people is often based on a different rationale. Many managers are appointed to their role because they exceled at the tasks that are carried out by the people they are supposed to manage. Many business owners take on the management of their staff, regardless of whether this is where their strengths lie. But people management is not easy and requires skills that, contrary to what is often assumed, are not just learned by doing.

Le présent rapport est basé sur la quatrième édition de l’enquête sur les entreprises en Europe (ECS), qui a été réalisée conjointement par Eurofound et le Cedefop en 2019. Il décrit un large éventail de pratiques et de stratégies mises en œuvre par les entreprises européennes en termes d’organisation du travail, de gestion des ressources humaines, d’utilisation et de développement des compétences, et de représentation des salariés.