Qualità del lavoro

La qualità del lavoro integra le misure della quantità di lavoro per fornire una valutazione della strategia per l'occupazione. La qualità del lavoro è un concetto multidimensionale in cui diverse agende politiche e discipline enfatizzano dimensioni diverse. Nella maggior parte delle ricerche di Eurofound, la qualità del lavoro è misurata a livello del lavoro. Include caratteristiche del lavoro catturate da una prospettiva oggettiva, che possono essere osservate e sono correlate al soddisfacimento delle esigenze delle persone dal lavoro. È costituito da tutte le caratteristiche del lavoro e dell'occupazione che hanno dimostrato di avere una relazione causale con la salute e il benessere. Sono incluse le caratteristiche positive e negative dei lavori. Questi indicatori riflettono le risorse lavorative (aspetti fisici, psicologici, sociali o organizzativi) e le richieste di lavoro, o i processi che le influenzano.

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Rapporto di ricerca
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29 January 2026

Job quality and working conditions in the Western Balkans
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Mihail Arandarenkoand 5 other authors
This report documents working conditions and job quality in the Western Balkans based on the European Working Conditions Telephone Survey data collected in 2021. It brings new regional insights to the analysis of European working conditions and strives to raise awareness of the topic and broaden the perspectives of policymakers, social partners, researchers and the wider public in the region.
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March 2026

European Working Conditions Survey 2024: Overview report
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Agnès Parent-Thirionand 5 other authors

The overview report of the European Working Conditions Survey 2024 ( EWCS24) provides a comprehensive description of the workforce, and includes information on digital work practices, social relations at work and inclusive workplaces. It evaluates job quality across seven dimensions: earnings, prospects, skills and discretion, working time, work intensity, social environment and physical environment. The report looks at workers’ working lives, considering aspects such as r work–life balance, career and employment security, health and well-being and sustainability. It describes how jobs fare on the basis of job quality and the role of job quality in supporting good working lives.

Now in its eighth edition, EWCS24 maps changes in working life over more than three decades. This high-quality survey covers 34 European countries, including the 27 EU Member States, Norway, Switzerland and six candidate and potential candidate countries : Albania, Bosnia and Herzegovina, Montenegro, North Macedonia, Kosovo and Serbia. Over 35,000 interviews, each lasting approximately 45 minutes, took place as part of the survey.

Informazioni Qualità del lavoro

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3 September 2025

Storia digitale

Tendenze nella qualità del lavoro: i primi risultati dell'EWCS 2024

L'EWCS 2024 rivela le ultime tendenze in materia di qualità del lavoro sulla base delle sette dimensioni del quadro per la qualità del lavoro. Questa storia digitale dei primi risultati dell'EWCS fornisce una panoramica dell'analisi iniziale dei dati dell'EWCS 2024.

30 June 2024

Rapporto di ricerca

Job quality side of climate change

Workers will experience the effects of climate change in many ways: job insecurity, changes to their work tasks and responsibilities, and changes in their workplaces that may involve different work practices and the development of new activities and products. Climate change risks are associated with increased exposure to hazards, leading to lower standards of job quality, productivity loss and greater job and work insecurity. Nearly half of workers in the EU will experience profound changes in their job tasks as economies adapt to climate change and climate mitigation strategies are implemented. In addition, work is likely to change as a result of company responses to climate change. These changes in work, while increasing the vulnerability of some workers, offer opportunities to improve some dimensions of job quality. This report outlines the complex relationship between job quality and climate change, including the implication of green tasks in selected sectors.

30 January 2024

Rapporto di ricerca

Self-employment in the EU: Job quality and developments in social protection

Ensuring greater social protection for self-employed people has been the subject of much policy debate in recent years. In 2019, the Council of the European Union adopted a recommendation on access to social protection for workers and the self-employed. Sudden reductions in income during the COVID-19 pandemic highlighted the vulnerability of many self-employed workers. Using data from the European Working Conditions Telephone Survey, this report examines the working conditions of different groups of self-employed people. It analyses measures taken at EU Member State level to better protect self-employed individuals against the risks of unemployment, workplace accidents and sickness, and presents lessons learned from measures implemented during the pandemic.

9 October 2023

Documento programmatico

Job quality of COVID-19 pandemic essential workers

During the COVID-19 pandemic, a diverse collection of workers ensured the functioning of our societies. In a time of crisis, they maintained access to healthcare, long-term care and other essential goods and services, including food, water, electricity, the internet and waste treatment. These were the COVID-19 pandemic essential, or critical, workers, many of whom risked their physical and mental health by continuing to go to work during the pandemic.

This policy brief investigates the job quality of these critical workers, making use of unique sources of information, including data from the European Working Conditions Telephone Survey 2021, data gathered by correspondents from across the Member States and interviews with EU-level social partner representatives from selected sectors. It examines the experiences of work among critical workers during the pandemic, and highlights imminent challenges to the sustainability of their work. The aim is to discover whether these workers are equipped to support society through future shocks and crises.

26 February 2021

Relazione faro

Working conditions and sustainable work: An analysis using the job quality framework

This flagship report summarises the key findings of Eurofound’s research on working conditions conducted over the programming period 2017–2020. It maps the progress achieved since 2000 in improving working conditions and examines whether all workers have benefited equally from positive change. It highlights which groups are the most at risk of experiencing poor working conditions and being left behind. Given the changes in the world of work, emerging challenges for good job quality are identified. The report also provides evidence for measures that could lead to the further improvement of work and the achievement of fair working conditions for all in the EU. The analysis shows that, overall, job quality in the EU is improving, if slowly. Not all workers are benefiting to the same extent, however. Furthermore, gender, age and contractual status have a significant bearing on a person’s working conditions. And while digitalisation helps to address some job quality issues, it also creates new challenges. The COVID-19 pandemic has exacerbated trends, reinforcing concerns and highlighting the importance of achieving job quality for all.

2 March 2020

Rapporto di ricerca

Gender equality at work

Gender inequality at work persists across Europe, despite the long standing attention paid and efforts made to tackle it. This Eurofound report presents a closer look at women’s and men’s working conditions, using data from Eurofound’s European Working Conditions Survey (EWCS) and complementing previous Eurofound research on, among other things, working time patterns, work–life balance and workers’ health. Beyond the general differences in the labour market, it highlights many important gaps in men’s and women’s working conditions and job quality which require specific attention. According to the EWCS data, the reduction of gender gaps in those areas showing improvement over the last 5 to 10 years remains limited. European and national strategies aimed at achieving job quality for all, that seek to mainstream gender equality, could help address persistent inequalities between men and women.

12 October 2020

Relazione faro

European Company Survey 2019 - Workplace practices unlocking employee potential

This report is based on the fourth edition of the European Company Survey (ECS), which was carried out jointly by Eurofound and Cedefop in 2019. It describes a wide range of practices and strategies implemented by European companies in terms of work organisation, human resource management, skills use and skills development, and employee voice. The report shows how these practices are combined and how the resulting ‘bundles of practices’ are associated with two outcomes beneficial to employees and employers: workplace well-being and establishment performance.

The analysis finds that the establishments that are most likely to generate this win–win outcome are those that combine a high degree of worker autonomy, a balanced motivational strategy, a comprehensive training and learning strategy, and high levels of direct employee involvement in decision-making, as well as offering managerial support for these practices. To boost the adoption of employee-oriented practices – particularly in relation to autonomy, skills and employee involvement – managers should be offered appropriate support, as they play a key role in the decision to initiate workplace change. They are also crucial to its success, as they must continuously support the workplace practices implemented.

6 May 2019

Rapporto di ricerca

Working conditions in a global perspective

Job quality is a major focus of policymakers around the world. For workers, the enterprises that employ them and for societies, there are benefits associated with high-quality jobs, and costs associated with poor-quality jobs. This report – the result of a pioneering project by the International Labour Organization and Eurofound – provides a comparative analysis of job quality covering approximately 1.2 billion workers in Europe, Asia and the Americas. It analyses seven dimensions of job quality: the physical environment, work intensity, working time quality, the social environment, skills and development, prospects, and earnings, finding both important differences and similarities between countries. By analysing positive and negative aspects of job quality in different countries and societies, the report provides a way to look beyond national explanations, to see how some groups of workers are affected more than others and understand the particular issues for women workers around the world – in support of evidence-based policymaking to improve job quality.

17 November 2016

Rapporto di ricerca

Sixth European Working Conditions Survey – Overview report

The sixth European Working Conditions Survey (EWCS) builds on the lessons learned from the previous five surveys to paint a wide-ranging picture of Europe at work across countries, occupations, sectors and age groups. The analysis explores the findings using seven indices of job quality – physical environment, work intensity, working time quality, social environment, skills and discretion, prospects and earnings – and categorises workers into five typical job quality profiles.

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Jorge Cabrita

Senior research manager
Working life research

Jorge Cabrita is a senior research manager in the Working Life unit. He is responsible for formulating, coordinating and managing European-wide research, and promoting the dissemination of findings in the areas of working conditions and industrial relations. His main research areas of interest include working conditions and job quality, working time and work–life balance, workers’ health and well-being, gender equality and the socioeconomic impacts of the transition to a climate-neutral economy. He is currently leading research on working time developments and on social dialogue and collective bargaining during the COVID-19 pandemic. Previously, he worked as a researcher at the Centre for Studies for Social Intervention and at the Research Centre on the Portuguese Economy of the Lisbon School of Economics, and as a trainer and consultant in the areas of strategic management, organisational communication, leadership and team building. He holds a BSc in Economics and an MSc in Socio-Organisational Systems of Economic Activity from the Lisbon School of Economics.

Agnès Parent-Thirion

Senior research manager
Working life research

Agnès Parent-Thirion è senior research manager presso l'unità Working Life di Eurofound, incaricata della pianificazione, dello sviluppo e dell'attuazione di progetti di ricerca sulle condizioni di lavoro, in particolare l'indagine europea sulle condizioni di lavoro (EWCS) e le relative analisi. È responsabile dell'edizione straordinaria dell'EWCS 2021 e della preparazione del questionario per l'EWCS 2024. I suoi interessi di ricerca includono le condizioni di lavoro, la qualità del lavoro, il monitoraggio delle condizioni di lavoro, l'organizzazione del lavoro, il genere, il futuro del lavoro e il tempo. Ha lavorato nel settore delle indagini comparative europee per più di un decennio, in tutti gli aspetti, tra cui la progettazione, lo sviluppo di questionari, il lavoro sul campo, il controllo di qualità e l'analisi. Si è laureata in Economia e Management presso le università Paris IX Dauphine e Paris I Panthéon Sorbonne e ha conseguito un diploma post-laurea in Statistica presso il Trinity College di Dublino. Di recente ha completato corsi online sull'intelligenza artificiale: inquiry-driven leadership con MIT Sloan Executive Education e "Les grand enjeux de la transition: re-ouvrir l'horizon, comprendre pour agir" con il Campus de la Transition. Prima di entrare a far parte di Eurofound, ha lavorato per diversi anni presso la Commissione europea.

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