Oscar Vargas Llave

Now that Europe moves beyond the COVID-19 pandemic, it is faced with a dilemma. Telework has worked well for many over the past few years, helped them reconcile work and family life, and brought greater autonomy and flexibility; but for others almost the opposite has been the case, with greater work intensification, longer working hours, and greater exposure to psychosocial risks. Is it time to get back to the office? Is telework here to stay? Is hybrid work the solution? In this episode of Eurofound Talks Oscar Vargas and Mary McCaughey use results from the Living, working and COVID-19 online surveys, the European Working Conditions Telephone Survey, and other analyses from Eurofound to investigate what the future holds for telework in Europe, whether the mass rollout of telework has been to the benefit of workers and businesses, and whether the teleworkability of jobs will become the key issue on the labour market in years to come.

Whatever the benefits of telework – and there are many, including more flexible working time, increased productivity and less commuting – there are drawbacks, as many of the one-third of Europeans who were exclusively working from home during the pandemic will attest. Primary among these is the ‘always on’ culture that telework engenders, encouraging workers to respond to emails, phone calls and texts from work long after the working day or week has ended. This situation may be aggravated if the organisational culture at work incentivises employees to accept heavy workloads and put in overtime, often unpaid. All of which upsets work–life balance, leading to conflicts between work and home life, insufficient rest and health problems like work-related stress and sleep disorders.

Imagine you’re at work and something happens: you have to leave to visit a client, you have to go home to let in the plumber, or you have to collect the kids from school as the football training has just been cancelled. If you’re lucky, your employer gives you the flexibility to do this. If you’re even luckier, it is YOU who decides upon your schedule and place of work.